Policies

Policies

How our CSA program Works

You sign up for a 20-week membership and receive a box of fresh, organic produce grown at the farm weekly. We offer two sizes of boxes, the Family and the Small. The family box provides you with a large variety of seasonal produce (about a shopping bag full). Starting out with spring greens, radish, sugar snap peas, etc, then increasing in size and variety as the season progresses. Your credit card is charged for the full 20 week subscription ahead of time. You can put a delivery on hold if you will be away as long as you do so by 8 p.m. the Saturday before your delivery. You will always have the option to donate your delivery as well. 

Picking up your CSA box

1. Look for your name on the list that is posted at the pickup site. 

2. Look to see what has been scheduled for you that day (CSA box, fruit share, pasture-raised poultry, Etc).

3. Sign your name in the space provided before you take your items. 

If your name does not appear on the list please do not take anything and contact us at 608-462-3297 for at farmer@sunnyconefarm.com

 We only guarantee pick up during the stated hours, and the hosts are not obligated to keep boxes Beyond those times. No credits are issued if you are late picking up. If you think you will be late picking up, please contact your host ahead of time to arrange an alternative pickup.

Putting a box on hold

 It is easy to manage your account online! If you are going out of town and would like to skip a delivery, you can do so by simply clicking on the calendar day once you are logged in to your online account, and select the day you will be away. Then click the hold button and choose whether you would like to hold your delivery or donate it. All holds must be placed before 8 p.m. the Saturday before your delivery. Unfortunately we cannot take last minute cancellations, but you can opt to have a friend pick up your delivery for you and try us out for a week! If you cannot have a friend pick up your delivery, please contact your host and ask them to donate your box.

We Can Reuse Your Box

 Reusing boxes helps keep our overhead low, which translates into savings for our members. Please return your box to the pickup site flattened and stacked neatly, and our delivery driver will return them to the farm. You might find it easier to bring your own bag to the pickup site to collect your produce. Please make sure you take care of when opening the flaps of the box and do not tear them open. Thanks! 

Our Privacy Policy

 We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. 

Any of the information we collect from you may be used in the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we received from you) 

To improve customer service (your information helps to more effectively respond to your customer service request and support needs) 

 To process transactions 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

To send periodic emails 

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. 

After a transaction, your private information (credit cards, Etc) will be kept for more than 60 days in order to process customer requested reoccurring transactions. This information will be held by Authorize.net. They have their own privacy policy which can be located at Authorize.net Privacy Policy.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

This online privacy policy applies only to information collected through our website and not to information collected offline.

 By using our site, you consent to our online privacy policy.

If we decide to change our privacy policy, we will post those changes on this page, and or update the privacy policy modification date below. 

Please feel free to contact us with any questions at 608-462-3297 or by email at farmer@sunnyconefarm.com